Refund Policy

At PRETY, customer satisfaction is our priority. That’s why we offer a clear and simple refund policy to ensure a safe and comfortable shopping experience.

1. After Order Shipment

Once an order has been shipped, it cannot be canceled or refunded.

However, the customer has the right to refuse the order upon delivery without any additional charges.

2. Damaged or Defective Products

If you receive a damaged or unusable product, please contact us within 24 hours of receiving the order.

Based on your preference, we will either:

  • Replace the product with a new one
    or

  • Issue a full refund

After providing the following:

  • A clear photo of the product

  • Order number

3. Non-Refundable Cases

Refunds will not be accepted in the following cases:

  • Products that have been used

  • Products damaged due to misuse or improper handling

4. Contact Us

For any refund requests or inquiries, please contact us through the 

Contact Us page available on our website.

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Who are we
We are Prety, an online store specializing in high-quality, affordable consumer goods. Our goal is to provide our customers with a seamless and secure shopping experience, ensuring transparency and integrity in all order details. We offer a carefully curated selection of products, along with dedicated customer support available to answer your questions and track your orders. Customer satisfaction and trust are our top priorities.
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